RankQ is a Google Ads keyword planning and SEO platform, powered by AI and quantum-inspired optimization, offered by Quantissential Technologies Pvt Ltd. This policy outlines our cancellation and refund procedures.
1. Cancellation Policy
You may cancel your RankQ subscription at any time without penalty or long-term commitment.
How to Cancel:
- Log in to your RankQ account
- Navigate to Account Settings > Billing
- Click "Cancel Subscription"
- Or email us at support@rankq.ai with your cancellation request
Cancellation Takes Effect:
- Your cancellation will be processed immediately
- In most cases, you will retain access to RankQ until the end of your current billing period
- No further charges will be made after the current period ends
- Your account data will be retained for 30 days after cancellation, after which it may be permanently deleted
2. Refund Policy
Case-by-Case Evaluation: Refund requests are evaluated on a case-by-case basis at our sole discretion. We consider factors including:
- Reason for cancellation
- Duration of service usage
- Technical issues or service failures
- Unique circumstances
Free Trial: If you cancel during the 7-day free trial period, no charges will be made and no refund is necessary.
Standard Practice: In the majority of cases, when you cancel your subscription:
- You will retain access to RankQ for the remainder of your current billing period
- No refund will be issued for the current billing period
- You have already paid for this period and can continue to use the service
Requesting a Refund: If you believe you are entitled to a refund due to exceptional circumstances, please contact us at support@rankq.ai with:
- Your account email address
- Detailed reason for the refund request
- Any supporting documentation (screenshots of issues, error messages, etc.)
- Original payment confirmation
We will review your request and give you a decision within 3-5 business days.
3. Non-Refundable Items
The following are not eligible for refunds under any circumstances:
- Setup fees or onboarding charges (if applicable)
- Third-party services purchased through RankQ
- Custom development or consulting services
- Add-ons or one-time purchases
- Subscriptions where services have been substantially used
4. Refund Processing
If a refund is approved:
- Refunds are processed within 7-10 business days of approval
- Refunds are issued to the original payment method
- Bank processing may take an additional 5-7 business days
- You will receive an email confirmation once the refund is processed
The refund amount, if approved, will be determined at our discretion based on:
- Services used and time elapsed
- Nature of the issue or complaint
- Company policies and applicable laws
5. Subscription Pausing
RankQ does not currently offer the ability to pause subscriptions. You must cancel and resubscribe when you wish to resume service. Your previous data may be retained for up to 30 days after cancellation.
6. Plan Upgrades
If you upgrade to a higher plan:
- The upgrade takes effect immediately
- You will be charged a pro-rated amount for the remainder of the current billing cycle
- Your next billing date remains the same
7. Chargebacks and Disputes
If you dispute a charge with your bank or payment provider (chargeback):
- Your account will be immediately suspended pending resolution
- Please contact us first at support@rankq.ai to resolve billing issues
- Unresolved chargebacks may result in permanent account termination
- You remain responsible for any legitimate charges plus chargeback fees
We strongly encourage you to contact us directly before initiating a chargeback so we can work together to resolve any billing concerns.
8. Account Termination by RankQ
If we terminate your account due to violations of our Terms and Conditions:
- No refunds will be provided under any circumstances
- You will lose access immediately
- We may retain your data as required by law
9. Service Issues and Compensation
If you experience significant service disruptions or technical issues:
- Contact our support team immediately at support@rankq.ai
- We will work to resolve the issue promptly
- In cases of extended downtime or service failure, we may offer service credits or extensions at our discretion
- Service credits are not the same as refunds and cannot be converted to cash
10. Force Majeure
No refunds will be provided for service interruptions caused by events beyond our reasonable control, including natural disasters, acts of government, cyber attacks, or third-party service failures.
11. Changes to This Policy
We reserve the right to modify this Cancellation and Refunds Policy at any time. Material changes will be communicated via email. Your continued use of RankQ after policy changes constitutes acceptance of the updated policy.
12. Contact for Cancellations and Refunds
For cancellation requests, refund inquiries, or billing questions:
Email: support@rankq.ai
Phone: +91 92171 91414
Quantissential Technologies Pvt Ltd C6/6323, Vasant Kunj New Delhi, Delhi - 110070, India
We acknowledge cancellation and refund requests within 24 business hours. Refund requests are then reviewed and decided within 3-5 business days.